2020 Dynamics provides customisation & configuration to ensure Dynamics 365 CRM replicates your business terminology, processes and methodologies
CRM in Microsoft’s eyes is no longer what you used to see. What used to be essentially a contact management system to hold some basic customer information is now a complex, integrated and sometimes confusing bundle of fun.
The table below shows just a small handful of customisation possibilities in Dynamics CRM. For a true idea of just how much customisation can be performed these days, take a look at some of our blogs and tutorials to get you started.
Customisation’s should never be performed just because you can as this is where 90% of failed projects start to go wrong. For this reason alone, we always recommend that you speak to one of our experts with years of customisation experience to help you.
|Integrated mobile apps||Workflows||Business process flows|
|Plugins||Power BI||Social Engagement|