Dynamics Tutorial: this email will be tracked in CRM

You try to track something to CRM and it doesn’t track, it just gives you a message saying it will be tracked.I have come across this kind of error quite a few times for customers. Most of the time there is a very simple answer to fix this issue.

You were expecting to see something like this…

tracked-email

and instead you see something like this which does not change to the above.

this-email-will-be-tracked

This appears to be a bit of a flaw from Microsoft on recognising what kind of state the activity is in.

The Fix

Workaround 1: Either track the email within the Outlook window without the email being open in a pop out window or pop the email out into a pop up window and press the track button within the pop out and not within the normal Outlook window.

(If I have Outlook open and a pop up window of the email, then go and track it within Outlook and not within the pop up, I will receive the same error as you. However, if I untrack it, close the pop up window and just track in Outlook it will work fine).

Workaround 2: (Not so popular)  Forward or reply to the email and then track it.