Android compatibility with CRM
Android versions, CRM 2016 and CRM for phones express app..Help Required!
Questions can quickly arise regarding the compatibility of Androids with CRM 2016 as more and more businesses use CRM on the move.
As of 1st May 2016 I can provide you with a summary on what is and what isn’t compatible for CRM 2016 on android operating systems. Again, as of this date the Microsoft compatibility matrix ( https://support.microsoft.com/en-us/kb/3019557 ) does not mention that 5.1 is not currently supported and it also does not differentiate between the Phones express and CRM for phones apps. This can quickly cause confusion for all involved.
The Google play store have also got it wrong too – This link (https://play.google.com/store/apps/details?id=com.microsoft.crm.crmhost) states Android version 4.0 on-wards is required with CRM for Phones Express: But we know 5.1 is not supported with Phones express so this is incorrect.
Android 5.1 is not currently supported with CRM for Phones App with MS CRM 2016? Correct
Android 5.0 is supported with CRM for Phones App with MS CRM 2016? Correct
Android KitKat 4.4 is supported with CRM for Phones App with MS CRM 2016? Correct
Is CRM for phones express supported with MS CRM 2016 on any Android devices? No